NOTE: Please provide the product S/N and Key once you're ready to submit your request so that we may better assist you.
Required items will also include VIDEO samples of exactly what the issue is regarding the hardware front and back L.E.D. status. This also includes video of PC/mobile app software status when applicable. 


Configure your network settings to use Google Public DNS

Configure your network settings to use Google Public DNS

When you use Google Public DNS, you are changing your DNS "switchboard" operator from your ISP to Google Public DNS.

In most cases, the IP addresses used by your ISP's domain name servers are automatically set by your ISP via the Dynamic Host Configuration Protocol (DHCP). To use Google Public DNS, you need to explicitly change the DNS settings in your operating system or device to use the Google Public DNS IP addresses. The procedure for changing your DNS settings varies according to operating system and version (Windows, Mac, Linux, or Chrome OS) or the device (computer, phone, or router). We give general procedures here that might not apply for your OS or device; please consult your vendor documentation for authoritative information.

Depending on your system you may also have the option of enabling a new privacy-oriented feature called DNS-over-TLS. This feature provides privacy and security for the DNS messages sent between your device and Google's DNS servers. Details on configuring this optional feature are in specific sections for each system.

Please see link for further details;